This week was a hectic week for the team. With a clearer understanding of how to develop quality solution concepts from our analysis, we delved into user scenarios and point of views. At the beginning of the week, we go together to pull quotes and scenarios from the interviews and survey results. We chose 2 different scenarios that we thought narrated the problem clearly:
- Patient enters the doctor’s office and has to tell 4 separate people the same story about why they’re seeing the doctor: making the appointment, the front desk, nurse, and then finally the doctor.
Problem: This feels impersonal and implies a lack of communication or a disconnect between members of the office.
- Doctor goes back and forth between the patient and the screen (EMR) during an appointment to record all necessary information.
Problem: This doesn’t allow for the conversation to flow naturally between the patient and the doctor.
We then discussed the ideal situation for both of these scenarios in order to develop solution ideas that are directly aimed to achieve this ideal experience.
- Patient: The patient should feel like the appointment is personalized and they don’t have to tell the doctor what is wrong because they already know.
Doctor: Appointment is more efficient because they already know the patient’s needs.
- Patient: Feels like they’re in a comfortable environment and that its a conversation about health (with eye contact!)
Doctor: They feel like they are getting back to why they got into medicine in the first place: to help people and interact with patients using eye contact. However, they are still able to record necessary information that is required of them.
Having clarified these two scenarios, we were able to come up with more original solution ideas that we could confidently say, with some further research, has the potential of being very beneficial for both doctor and patient.
Throughout the week, we have also been working on our poster for presenting next Wednesday. We started out with an extremely text heavy poster which we were able to cut down by talking to our instructor about the most important information we wanted to convey to our audience. On Thursday, we received feedback from our sponsors and they were extremely helpful with coming up with different layout ideas, how to visualize our results, and how to pull people in to talk to us about our project. Here is the development of our poster:
Next week we will be finishing up our (1) final report, (2) poster, and (3) presenting to our sponsor, SonoSite, and the rest of the HCDE community.